Accessibility
Built to work for everyone.
We aim to meet WCAG 2.2 AA across the whole portal.
Our commitment
We design and test our portal to be usable by people with a wide range of abilities. This includes keyboard-only navigation, screen reader support, sufficient colour contrast, and clear, plain English.
How to get help
If you find anything hard to use, or need information in a different format (large print, plain text, audio), please contact us on 0800 000 0000 or accessibility@ccscollect.co.uk and we will help directly.
Alternatives to online payment
- Pay by phone with a trained advisor on 0800 000 0000
- Pay by post — write to us with your reference
- Ask us to read out your account details over the phone
Reporting an issue
Email accessibility@ccscollect.co.uk describing the issue. We aim to respond within 5 working days.
Enforcement
This statement was prepared in line with the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018. If you're not happy with our response, you can contact the Equality Advisory and Support Service (EASS).