Parking Charge Notices

Helping you resolve unpaid parking charges

If you have received a text message from us about an unpaid Parking Charge Notice, we are contacting you on behalf of the parking operator or car park management company named in your correspondence.

We understand that missed payments, unexpected text messages, or parking disputes can be stressful. Our role is to help you understand the balance, make a secure payment, or tell us if you believe something is wrong.

Pay securely online using your unique reference code.

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Working with parking operators

We work with authorised private parking operators, car park management companies, and landowners to help recover unpaid Parking Charge Notices issued on private land.

These may include charges issued at:

Retail parks
Supermarkets
Private car parks
Residential developments
Hospitals or healthcare sites
Universities and colleges
Commercial premises
ANPR-managed car parks
Pay-and-display or permit-controlled sites

Where vehicle keeper details are required, private parking operators must usually be members of an accredited parking trade association, such as the British Parking Association or the International Parking Community, in order to request registered keeper details from the DVLA.

About unpaid Parking Charge Notices

A Parking Charge Notice may be issued when a vehicle is believed to have breached the parking terms displayed at a site. This could include staying longer than permitted, not paying the correct tariff, parking outside marked bays, parking without a valid permit, or using a restricted area.

If the Parking Charge Notice has not been paid, successfully appealed, or resolved within the timeframe stated on the original notice, the parking operator may pass the account to us for collection.

The balance shown may include the original charge and any additional recovery or administrative costs that have been added in line with the parking operator's terms and applicable rules.

A breakdown of the balance will be shown in the text message or notice we have sent you.

What you can do next

The quickest way to deal with your account is to use your unique reference code.

1
Enter your reference code
Use the reference shown on the text message or email we sent you.
2
Check the balance
You will be shown the amount outstanding and the parking operator we are acting for.
3
Make a secure payment
You can pay online using our secure payment page.
4
Receive confirmation
Once payment is received, we will send confirmation by email or SMS where contact details are available.

Pay Now

If you think the charge is wrong

If you believe the Parking Charge Notice was issued in error, or you have already paid or appealed, please contact us as soon as possible.

We can record your query, pause collection activity where appropriate, and request information from the parking operator. We do not always make the original parking decision ourselves, but we can help make sure your query is passed to the correct party for review.

You may be asked to provide supporting evidence, such as:

Proof of payment
A valid permit
Appeal confirmation
Evidence that the vehicle was not present
Evidence that the vehicle was sold or transferred
Any correspondence from the parking operator

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Need help paying?

If you cannot pay the full balance today, please contact us. We will review your situation and explain what options may be available.

We will treat you fairly and respectfully. If you are experiencing financial difficulty, vulnerability, illness, bereavement, or another personal circumstance that affects your ability to deal with this matter, please tell us.

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Pay safely

Only make payment through our official website or using the details shown on our text messages.

We will never ask you to send full card details by text message, email, or social media.

If you are unsure whether a message is genuine, contact us before making payment.